In the first episode of TALK 24, Phil Sherwood and Paula Murphy joined the RG24seven team to discuss "The Future of Responsible Gaming in the Age of AI." The discussion was moderated by Andres Molina, RG24seven Manager, and Victoria Reed, Founder and CEO of Better Change and Strategic Advisor for RG24seven.
Q&A Chapters
0:01 Welcome by Wendy Anderson, CEO of RG24seven Virtual Training
3:00 What is AI and how is it used to promote responsible gaming practices?
5:45 What else can be done to promote responsible gaming practices with AI?
6:57 Once AI detects problematic gambling behavior, what kind of interventions can be implemented?
9:25: How do you balance responsible gaming efforts with user experience?
11:00 What are the ethical considerations of using AI in monitoring gambling behaviors? How do we ensure transparency and fairness?
12:50 Working in AI, what are some common misconceptions about responsible gaming that you have encountered in your work, and how can education help address these misconceptions?
14:40 As an RG expert, what are some misconceptions about AI in RG you would like to debunk?
18:25 What are the biggest barriers for operators in adopting AI-driven responsible gaming measures, and how can they be overcome?
19:45 How can operators strike the right balance between using AI to enhance customer
21:53 With increasing regulatory scrutiny, how can operators ensure their AI-driven responsible gaming tools are transparent, compliant, and not seen as mere box-ticking exercises?
Audience Questions
25:56 The games are designed to encourage players to invest more money and time in enjoying the experience. How will the AI and policies address this key aspect of the industry, which focuses on keeping customers engaged and increasing their spending?
27:52 What jurisdiction is doing the best in the area of AI and RG collaborative initiatives? As a follow-up, is this driven by the regulator of that jurisdiction?
Contact info@rg24seven.com for more information.
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